Returns Policy
RC Hobbies is committed to providing customers with the best products and service.
Occasionaly returns are required and have detailed in this policy how to return a product to RC Hobbies.
We should note that all products are sold with a manufacturer’s warranty unless otherwise noted.
If your product has been incorrectly shipped, please contact us within 7 days of receipt.
All returned product will need to returned to us for a refund or credit.
You must make sure that the returned product is suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us.
We will test all products once returned to us .
Some products may need to be returned to the manufacturer or local distributer for further testing.
If we, or the manufacturer/distributer , determine that the product is defective, we will replace the product or issue a credit for the original purchase price of the product and associated freight costs.
A copy of the original invoice must be included with the returned product.
If proof of purchase is not provided, we may not be able to offer a replacement product, credit or refund.
You are responsible for all costs associated with return of the product to us.
We recommend that products returned by post be sent by registered mail.
We accept no responsibility for loss or damage occurring in transit.
If the fault could not have been detected at purchase, and is not due to wear or misuse, we will offer you a replacement, credit or refund.
Once the product is returned to us, we will arrange return delivery of the product to you.
If the fault is not covered under the manufacturer’s warranty, then a replacement, credit or refund may not be provided.
Credit notes will be dealt with in a timely manner by us receiving the goods returned in accordance with this policy.
Goods that require testing may take up to 30 business days. The credit note which is issued can then be used as a payment against future purchases or converted to a refund.
All refunds will be via the payment method used for the original purchase.
If you require further information, please feel free to contact us.
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